A subscriber can place the cancellation order for a particular service within 7-10 days of service agreement via Email.
No cancellation is possible for the services offered with promotional discounts on special occasions viz. Independence Day, Christmas, EID and New Year. These are limited edition offers and hence any range of refund would not be possible.
In no case, Heavenstrade will entertain cancellation requests made for services such as domain name registration and domain name transfer.
Fee once paid will not be refunded in any case even if the cancellation is posted within 12 hours.
A service stands cancel if Final payment is not received on or before 1 week Of Completion of work.
No Payments will be refunded after project design is approved by customer either verbally or by mail.
Contract will automatically be treated as cancelled if after completion there is no update from customer for 1 week and hence any amount made is non refundable.
After cancellation if customer wants a source copy of project, source file will be provided after making payments for copyright which is 100% of the project cost.
If Any Customer needs a Cpanel Access, He/She has to give in written that he/she will not download or transfer the source code without Company's intent or NOC.If Found so, He/She(or company prop or director) has to pay a panalty equivalent to the project cost decided mutually at the time of contract or as per the invoice.
If Any Customer needs a Cpanel Access on the basis of trust or verbal commitments, and voilates the company policies like transfering the source code to other service provider or sold to anyone else without given in written to the company. He/She has to pay twice the panalty equivalent to the project cost decided mutually at the time of contract or as per the invoice
Domain Transfer Charges May vary from INR1050 to INR2250